Lisa Clarke's Print Shop

Privacy Policy

Last updated: [insert date]

This Privacy Policy explains how Velox Print collects, uses and protects your personal information when you visit our website, place an order, upload artwork, request a quote, contact us or use our services.

In this policy, “we”, “us” and “our” means [Velox Print].

Business name: [Velox Print / full legal name]
Website: [insert website URL]
Email: [insert contact email]
Telephone: [insert phone number]
Address: [insert trading / registered address]

1. Information we collect

We may collect the following information when you use our website or services.

Account and contact details

This may include your name, business name, billing address, delivery address, email address, telephone number and account login details.

Order information

This may include the products you order, quantities, sizes, materials, finishing options, prices, payment status, order notes, delivery method, collection details and order history.

Artwork and uploaded files

When you upload artwork, proofs, images, logos, print-ready files or other documents, we store and process those files so we can check, prepare, print and fulfil your order.

Uploaded artwork may contain personal information if you include names, photos, addresses, contact details or other identifiable information within the file.

Payment information

Payments are processed by our payment provider. We do not normally store your full card details on our website. We may receive limited payment information such as payment status, transaction reference, billing details and fraud or security checks.

Website and technical information

We may collect information such as your IP address, device type, browser type, pages visited, referral source, approximate location, cookie preferences and website usage data.

Messages and communications

If you contact us by email, phone, website form, WhatsApp, live chat, social media or in person, we may keep a record of the communication so we can respond and manage your order or enquiry.

2. How we use your information

We use your information to:

  • process quotes, orders and payments;
  • check, prepare and print artwork;
  • send order confirmations, proof notifications and updates;
  • arrange delivery, collection or courier services;
  • contact you about issues with your artwork or order;
  • provide customer support;
  • manage your online account;
  • improve our website and services;
  • prevent fraud, abuse and unauthorised access;
  • comply with legal, tax and accounting obligations;
  • send marketing communications where permitted.

3. Our lawful basis for using your information

Contract

We use your information where necessary to provide our products and services, process your order, prepare artwork, take payment, arrange delivery and provide customer support.

Legal obligation

We may use and retain certain information to comply with tax, accounting, consumer law and other legal requirements.

Legitimate interests

We may use your information where necessary for our legitimate business interests, such as improving our services, keeping records, preventing fraud, managing customer relationships and protecting our website.

Consent

We rely on consent where required, for example for certain marketing communications or non-essential cookies.

4. Artwork files

We only use uploaded artwork and customer files for the purpose of providing our print and related services.

You are responsible for ensuring that any artwork you upload is lawful, does not infringe anyone else’s rights and does not contain content you are not authorised to use.

We may inspect, preview, convert, store, resize, proof or process artwork files as needed to produce your order. We may also generate proof files for you to review and approve.

5. Sharing your information

We may share your information with trusted service providers where necessary, including:

  • payment processors;
  • delivery and courier companies;
  • website hosting providers;
  • cloud storage providers;
  • email and communication providers;
  • IT support providers;
  • professional advisers such as accountants or legal advisers;
  • fraud prevention, security or compliance providers;
  • law enforcement or regulators where legally required.

We only share information that is necessary for the relevant purpose.

6. International transfers

Some of our service providers may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.

7. How long we keep your information

We keep personal information only for as long as necessary.

  • Order and invoice records may be kept for accounting and tax purposes.
  • Customer account details may be kept while your account remains active.
  • Artwork files may be kept for a reasonable period to manage orders, reprints, disputes, quality checks or customer support.
  • Abandoned uploads, temporary files and draft files may be deleted sooner.
  • Marketing consent records may be kept until you unsubscribe or withdraw consent.

8. Cookies

Our website may use cookies and similar technologies to make the site work, remember your preferences, improve performance, analyse traffic and support marketing.

Some cookies are essential for the website to work, such as basket, checkout, login and security cookies. Non-essential cookies will only be used where required consent has been obtained.

You can manage cookies through your browser settings and, where available, through our cookie banner or cookie settings tool.

9. Marketing

We may send marketing emails about our products, services, offers or updates where you have consented or where we are otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We will not sell your personal information to third parties.

10. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or online storage service can be guaranteed to be completely secure. You are responsible for keeping your account password confidential.

11. Your rights

Depending on the circumstances, you may have the right to:

  • request a copy of the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • withdraw consent where we rely on consent;
  • request transfer of your information to another provider.

To make a request, please contact us using the details above.

12. Complaints

Please contact us first if you have any concerns about how we use your information.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date shown above.